Refunds

Customer cancellations

• Cancel at least 24 hours before the appointment for a refund, less reasonable disclosed costs that Sketchie or the provider cannot recover.
• Cancellations made less than 24 hours before the appointment may attract a reasonable cancellation charge.
• The provider’s ability to fill the cancelled appointment will be considered.
• A no-show may result in forfeiture of the deposit, subject to applicable consumer law.
• No charge will be imposed for death or hospitalisation of the person for whom the booking was made. Supporting documents may be requested.

Provider cancellations

If the stylist or salon cancels, the customer may reschedule, use another provider where available, or receive a full refund. No cancellation fee applies.

Requesting a refund

Email support@sketchie.co.za with the customer’s name and cellphone number, booking reference, reason and relevant evidence.

Approved refunds will not exceed the amount paid, will use the original payment method and will be processed within 7 business days of approval. Banks may take additional time. Transaction costs will only be deducted where lawful, reasonable and disclosed.